Here’s a list of companies where I worked and gained my professional experience.
customer service manager
Oct 2016 - till present
- Represents PIL Logistics front of all clients
- Participates in management review meetings
- Reviews the client’s needs and be sure that these needs are transferred to PIL staff.
- Represents PIL front of the media
- Participates in solving complaints and customer satisfaction
- Participates in the implementation of corrective measures
- Participates / coordinate in 3rd party audits / clients audits and properly implemented
Pacific international lines
Eb trade executive
May 2011 - Sep 2016
Working at PIL Representative regional Office (Cairo) for black sea service.
Following up with our Black sea offices and providing them with their space / allocation on our SBS vessels.
Working on their especial rate requests and targets.
Working with PIL regional office (Singapore) on target.
Senior Executive International Projects
MAY 2009 - March 2011
Maintaining a direct operational & documentation control over
Following up cargo/shipment pick up, booking, vessel / flight
schedule, B/Ls instruction….etc with Schenker offices .
Contacting supplier regarding cargo readiness date and
Following up with the freight forwarder in destination shipping
status,ETA,ATA, clearance , delivery ,exemption,…etc
Sending weekly report to our consignee.
Commercial Assistant –International Projects and Special shipments
MAY 2008 - MAY 2009
Managing new commercial potential.
Approaching new clients acquiring bid docs.
Contacting Schenker offices for getting rates.
Logging in Schenker internal system for getting air and ocean
Ocean import Coordinator
NOV 2007 - APR 2008
Coordinating LCL and consolidated shipment from various
countries of origin’s to Egyptian ports.
Contacting local clients and maintain the right documentation for
releasing delivery order.
Contacting Schenker offices for documentation and B/LS .
Connecting branch offices in Alex and Port Said, following up on the LCL import shipments, vessel ETA, vessel ATA,….etc.
Here’s whar people are saying about me.